Effective Date: 11 May 2026
Last Updated: 17 May 2026
This Refund & Cancellation Policy applies to the services provided by UTTAMSOFT DIGITAL SOLUTIONS. By using our services or making a payment, users agree to this policy.
1. General Policy
UTTAMSOFT DIGITAL SOLUTIONS provides digital services such as website setup, app/PWA support, business email setup, domain and hosting guidance, SEO support, digital branding, online business support, and related technical services.
Refund and cancellation decisions depend on the type of service, stage of work, time spent, third-party costs, and project requirements.
2. Service-Based Nature of Work
Most services provided by UTTAMSOFT DIGITAL SOLUTIONS are customized, time-based, technical, creative, or consultation-based services.
Once work has started, resources, time, planning, technical setup, design, communication, or third-party processes may already be involved. Therefore, refund may not be possible in all cases.
3. Cancellation Before Work Starts
If a customer requests cancellation before any work has started, UTTAMSOFT DIGITAL SOLUTIONS may consider a refund after deducting:
- Payment gateway charges
- Administrative charges
- Any third-party charges already paid
- Any consultation or planning time already used
Refund approval will depend on the specific case.
4. Cancellation After Work Has Started
If work has already started, full refund will generally not be applicable.
Depending on the stage of the project, partial refund may or may not be considered after deducting:
- Work already completed
- Time spent on communication, planning, design, setup, or technical work
- Third-party service charges
- Domain, hosting, plugin, theme, email, or platform charges
- Any non-refundable costs
5. No Refund Cases
Refund will generally not be provided in the following cases:
- Work has been completed or delivered
- Customer has approved the work
- Customer delays required information or approval
- Customer changes requirements after work starts
- Customer is not satisfied due to reasons outside the agreed scope
- Third-party services fail, change policy, increase pricing, or suspend accounts
- Domain, hosting, plugin, theme, email, payment gateway, or platform charges have already been paid
- Digital files, designs, setup, login details, or completed work have been delivered
- Customer misuses the service or violates terms
- Project delay is caused by customer-side issues
6. Third-Party Payments
Payments made to third-party providers such as domain registrars, hosting companies, plugins, themes, email providers, app platforms, payment gateways, or other tools are generally non-refundable.
UTTAMSOFT DIGITAL SOLUTIONS cannot guarantee refunds from third-party service providers.
If any third-party refund is possible, it will depend on the refund policy of that third-party provider.
7. Digital Products, Files, and Delivered Work
Once digital products, files, designs, website setup, app/PWA setup, login details, credentials, documents, or other digital deliverables are shared or delivered, refund will generally not be applicable.
Digital work cannot always be returned in the same way as physical goods.
8. Project Delay and Client Responsibility
Customers are responsible for providing required information, content, images, approvals, login access, and feedback on time.
If a project is delayed due to customer-side reasons, such delay will not be considered a valid reason for refund.
9. Revision and Scope Changes
Minor revisions may be provided as per the agreed scope of work.
Additional changes, extra pages, new features, redesign, repeated revisions, or changes beyond the agreed scope may require additional charges.
Refund will not be provided only because the customer requests additional work beyond the agreed scope.
10. Refund Request Process
To request a refund or cancellation, customers must contact us with:
- Name
- Email address
- Service/project details
- Payment details
- Reason for refund or cancellation request
Refund requests should be sent to:
Email: uttamsoft@uttamshop.in
UTTAMSOFT DIGITAL SOLUTIONS will review the request and respond within a reasonable time.
11. Refund Processing Time
If a refund is approved, the processing time may depend on the payment method, bank, payment gateway, or third-party provider.
Refunds may take several working days to reflect in the customer’s account after approval and processing.
12. Right to Refuse Refund
UTTAMSOFT DIGITAL SOLUTIONS reserves the right to refuse refund requests if:
- The request is unreasonable
- Work has already been completed
- The service was delivered as agreed
- The customer violated terms
- The request is made after significant delay
- The issue is caused by third-party services or customer-side actions
13. Changes to This Policy
UTTAMSOFT DIGITAL SOLUTIONS may update this Refund & Cancellation Policy from time to time. Updated versions will be posted on this page with the revised date.
Continued use of our services after changes means users accept the updated policy.
14. Contact Us
For refund or cancellation related questions, users may contact:
UTTAMSOFT DIGITAL SOLUTIONS
Website: https://uttamsoft.uttamshop.in
Email: uttamsoft@uttamshop.in
Location: India